Privacy Policy

The ThriveOS provides tools for personal development, self-reflection, goal setting, action planning, habit tracking, learning and limited AI-guided support. This Privacy Policy describes the information we collect, how we use it, with whom we may share it, the choices available to you, and how to contact us.

This policy applies to thethriveos.com, the ThriveOS application and related service communications. It does not automatically apply to external websites or services reached through links from ThriveOS.

Depending on how you use the service, we collect or process:

Account and identity data. Your email address, login and authentication details, account identifier, display name, preferences, authentication status and associated technical records. If you choose a third-party sign-in option, we receive information needed for authentication under that provider's configuration.

Performance Scan information. Answers you choose to submit, calculated scores, dimensions, assessment dates, scoring-method versions, baseline records and reassessment comparisons. The Scan is a self-reflection tool and is not a clinical or diagnostic examination.

Development and dashboard information. Your goals, milestones, action and habit records, capacity check-ins, selected obstacles, Personal Performance Plans, saved interventions, weekly reflections, resources completed, progress records and notes that you voluntarily enter.

Thrive Guide communications. Messages you send to the AI Guide, AI-generated replies and relevant account context used to answer you, which may include authorized goals, recent actions, habits, assessment summaries, plan data or weekly reflections. Avoid entering information about anyone else that you do not have authority to share.

Reminder preferences and email records. Whether you opt in to Daily Compass, Missed-Day or Weekly Reset reminders; chosen reminder time, time zone, pause/unsubscribe choices; and message delivery or suppression records. Reminder emails may show the titles of selected goals or actions, but should not include Scan answers, assessment scores, private reflections or AI chats.

Technical and security information. Device/browser metadata, session and authentication records, application error information, basic request logs, security signals, and operational usage information. Specific cookies, analytics and tracking tools are described in the Cookie Notice after verification of the live implementation.

Transactions. When you buy The Blueprint, we record purchase status, access rights, payment-provider identifiers, receipts and refund or dispute records. Card details are entered directly with our payment processor, Stripe, and are never stored by ThriveOS.

Some voluntarily submitted information may concern personal relationships, workplace concerns, finances, emotions, wellbeing or other sensitive topics. Please share only what is useful for the service and avoid entering highly sensitive identifiers, financial credentials or third-party confidential information.

We use personal information to provide and operate your account; calculate and display Scan results; create and preserve personalized plans; let you organize goals, actions and habits; display progress and rescan history; support optional AI coaching; administer AI allowances and prevent abuse; deliver only the reminders you have enabled; respond to support and privacy requests; maintain platform security and reliability; and comply with applicable legal obligations. We may analyze appropriately governed operational information to evaluate and improve the service, subject to applicable privacy rules and choices.

The core Performance Plan and routine dashboard activities are designed to operate through predefined rules. Generative AI is invoked for optional Guide replies and optional AI explanations; the service should not silently generate new AI content on ordinary dashboard page views.

When you choose to use Thrive Guide or request an AI explanation, your message, recent conversation and relevant account context (such as goals, recent actions, habits, Scan summary and plan) are sent through the Lovable AI Gateway to a third-party large-language-model provider (such as Google or OpenAI) to generate a reply. These providers process the data to return a response under their own commercial terms. We do not use your Guide conversations to train AI models, and we do not authorize our providers to do so where their terms give us that choice. Guide is optional; if you don't use it, nothing is sent to an AI provider.

AI output can be incomplete or inaccurate. We do not represent AI guidance or Scan results as professional medical, mental-health, legal or financial advice.

We use the following service providers, who process information only to perform services for us:

We will update this list when providers change.

We may also disclose information when required by law, to protect users or the service, or in connection with a lawful business transaction, subject to applicable requirements.

Sale/sharing for targeted advertising: We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We do not use advertising pixels or third-party analytics trackers.

You can access and update certain account details, manage goals and activities, choose whether to use the optional Guide, and control reminder subscriptions, timing, pause and unsubscribe settings. Free AI use is limited and may be unavailable after a quota is reached; your ordinary dashboard should remain accessible.

You may request access to, a copy of, correction of, or deletion of your personal information through the support form at thethriveos.com/support using the email address on your account. We may ask you to verify your identity before acting. We aim to respond within 30 days. Deleting your account permanently removes your Scan history, plans, goals, actions, habits, reflections and Guide conversation, except records we must keep for legal, tax or fraud-prevention reasons (such as purchase records).

Depending on where you live (for example, California, Colorado, Connecticut, Virginia or other US states with privacy laws), you may have additional rights, such as the right to know, delete, correct, or opt out of certain processing, and to appeal a decision about your request. You can exercise these rights using the contact above. You may use an authorized agent where the law allows. We will not discriminate against you for exercising your rights.

We keep personal information only as long as needed for the purposes described in this policy:

• Account, Scan, plan, dashboard and Guide data: while your account is active, and deleted within 30 days after a verified deletion request.
• Email delivery logs: up to 24 months.
• AI usage records (no message content): up to 24 months, for cost control and abuse prevention.
• Purchase, refund and tax records: up to 7 years, as required for accounting and tax purposes.
• Backups: deleted information may remain in encrypted backups for up to 30 additional days before being overwritten.
• Unclaimed guest Scan results: up to 12 months if never linked to an account.

We may retain records where legally required or reasonably necessary for security, dispute resolution or financial recordkeeping, subject to law. We will not promise immediate deletion from all backups without confirming the technical process.

We use administrative, technical and organizational measures intended to protect account information, including authentication and account-level access controls. No internet service can guarantee absolute security. The detailed security representations published here must match verified implementation and third-party contracts.

ThriveOS is operated from the United States, and our providers primarily process information in the United States. Some providers may process data in other countries. By using ThriveOS from outside the United States, you understand that your information will be transferred to and processed in the United States.

ThriveOS is intended for adults. You must be 18 or older to create an account, and you confirm this at sign-up. We do not knowingly collect personal information from anyone under 18. If we learn that we have, we will delete it. If you believe a minor has created an account, contact us.

We may update this policy as our services evolve. The published version will carry an effective date, and we will provide notices of material changes where required by law.

For privacy questions or requests, use the support form at thethriveos.com/support or write to The Skillful Company, 701 E Cathedral Rd, Ste 45 #3205, Philadelphia, PA 19128.